Shipping policy
Popfour Shipping Policy
Free U.S. Standard Shipping
We proudly offer free standard shipping on all orders delivered to addresses within the United States.
Processing & Delivery Times
| Stage | Timeframe |
|---|---|
| Handling Time | 1–3 business days (Mon–Fri) |
| Transit Time | 6–12 business days (Mon–Fri) |
| Total Estimated Delivery | 7–15 business days |
Business days exclude weekends and U.S. public holidays. Orders placed after 2:00 PM MST may begin processing the following business day.
Protective Packaging
Every ceramic piece is carefully wrapped in multi-layer protective packaging, including bubble wrap and reinforced boxes, to ensure your item arrives safely. Fragile items receive additional cushioning and "FRAGILE" labeling.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order at any time by visiting our Order Tracking page.
Shipping Restrictions
- We currently ship only within the United States.
- We do not ship to P.O. Boxes for oversized or fragile items.
- International shipping is not available at this time.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@Popfour.shop with photos of the packaging and item. We will promptly arrange a free replacement or full refund.
Contact Us
Email: contact@Popfour.shop
Phone: +1 602-262-6297
Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
Address: 4520 E Mossman Rd, Phoenix, AZ 85050, USA