Refund policy

Last updated: October 1, 2026

Return window

You can request a return within 30 days of receiving your order. Contact us at contact@Popfour.shop within this window to start a return.

Return shipping costs

Popfour pays the return shipping cost. Contact us before sending an item back so we can arrange return shipping and provide instructions.

Return eligibility

Coffee machines and accessories must be returned unused and in their original condition, with the original packaging, included accessories and manuals. Include your receipt or proof of purchase. For a damaged, defective or incorrect machine, contact us before returning it so we can assess the issue and provide instructions.

How to start a return

Use the first section below that applies to your order.

All orders

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can contact us at contact@Popfour.shop with any return questions.

Damages and issues

Please inspect your order when you receive it and contact us immediately at contact@Popfour.shop if an item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

All coffee machines and accessories listed on Popfour follow the same 30-day return terms, with no additional listing-level exceptions.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@Popfour.shop.

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