Refund policy
Popfour 30-Day Hassle-Free Return & Refund Policy
At Popfour, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your ceramic piece, we offer a straightforward return and refund process.
Eligibility
- Returns must be initiated within 30 days of the delivery date.
- Items must be in their original, unused condition with all original packaging and materials.
- Custom or personalized items are final sale and cannot be returned unless they arrive damaged or defective.
How to Initiate a Return
- Contact our team at contact@Popfour.shop or call +1 602-262-6297 with your order number and reason for the return.
- Our team will provide you with return instructions and our return studio address.
- Pack the item securely using the original protective packaging to prevent damage during transit.
Refund Processing
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds are issued to your original payment method.
- Standard shipping within the United States is always free on all orders.
Damaged or Defective Items
If your ceramic piece arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange an immediate free replacement or full refund at zero cost to you.
Exchanges
To exchange an item for a different style or size, please initiate a return for your original order and place a new order online, or contact our support team at contact@Popfour.shop for personal assistance.
Contact Us
Email: contact@Popfour.shop
Phone: +1 602-262-6297
Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
Address: 4520 E Mossman Rd, Phoenix, AZ 85050, USA